... it's been a while since I posted anything. My usual modus operendi is to turn on some music, and write my little heart out. On September 22 last, I opened up iTunes, and was alerted to a "new and improved" update to iTunes, and all I had to do was click on the "Download" icon to get it. I've had my disagreements with iTunes, but since Mary bought me an iPod, back when they were 2.5 inches square, and could hold a whopping 4 gigabytes, I've put up with it. Since I got the thing, there have been several updates, and Apple improved the product, making it a little easier to do things in iTunes. I thought, "Okay, lets update." It proved to be a bad choice.
I'm not exactly an idiot when it comes to computers, and after a career in the Navy I've learned how to follow simple instructions, which I did to the letter. iTunes asked for and executed a Restart on my computer, in order to effect the changes. After the restart, I clicked on the iTunes icon, and came up with an error saying that a certain file was not installed, and iTunes could not run. Naturally, I figured something got lost in the download, so I tried it again, and again, and... well, you get the idea.
I decided to call Apple, and see what they could tell me. It was a great idea, but it wasn't as easy as I thought it would be. I went to every page of Apple's website, looking for a da**ed phone number, and couldn't find one. I don't type very fast, not nearly as fast as I used to, because of the arthritis in my fingers, so I was reluctant to try doing an on-line chat with a technician, but it was the only choice I had. I clicked on the link, and got to a very nice lady who asked if I'd feel more comfortable talking on the phone. I, of course, answered "Yes," and a couple of minutes later she called me, and we talked about my efforts, and the error message I kept getting. I wish I'd have written her name down, because she was very helpful, to the extent of her knowledge, and when she realized that she was in over her head, she passed me on to one of the senior programmers.
That name I remember, because as the time wore on, she said it was her time to clock out, and that she would send me an e-mail that day, and a progress update the following day (a Friday). Nothing came. I waited a week, and sent an e-mail to her asking if I was being pushy in asking what progress was being made. Nothing came. Two weeks later, I send another e-mail, a little more terse than the first, suggesting that my next e-mail may be considerably less friendly. Nothing came. I wait two more weeks, and send an e-mail, "Are you doing anything, or are you just going to keep jerking me around?" Nothing came for two more weeks.
Finally, I get a response from her, telling me that she had some problems, and was out of the office until the previous day (a Wednesday), and she would be more than happy to call me, at a time of my choice, on the following day (a Friday). I told her 10am my time (noon where she worked) figuring the least I could, do after having to wait for a month and a half of waiting, would be to screw up her lunch on Friday. It didn't work. At 11am, I send her a note, reminding her of my phone number ("in case she lost it"). At 11:30, she calls, claiming she was on another call, and actually being rather "huffy" about it, in spite of the fact that the whole thing could have been avoided if she hadn't ignored me the first time.
Long story short... I have my iTunes back, and consequently I am spending more time with my computer, and getting back into writing.
I've got a lot to write about, I've discovered recently. Maybe after just getting back to it, I needed an opportunity to get my thoughts organized.
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